Hopefully you will love everything you receive from Gems and Flame. Great care is taken when packaging to protect your crystals for their journey to you. But these beautiful stones are very delicate and in the unfortunate event that they have been damaged along the way, please email with your order number, photographs of the external packaging and clear images of the damaged items. When you send the item back, please ensure that the package is insured for the full value of the item and retain proof of postage. We will endeavour to get back to you within 3 working days with your refund.
